Earthen Pot ( Matka) ( Medium)

Refunds:
If you’d like to return any product purchased on our Online Store, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.
No returns will be accepted without the customer having obtained a return authorization. Prior to returning your product, please contact customercare.mii.gi@gmail.com with a Subject line of “Online Store Product Return”.
All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted. 
All products must be returned in their original packaging with original receipt and an explanation of the reason for the return. 
Refunds will be denied for any product returned not conforming to the above mentioned conditions.
We will refund 100% of the purchase price for returns that meet the above conditions.
For returns after the 14 day period, we will refund the purchase price of the product(s) minus a 15% re-stocking fee (of the total product(s) purchase price) up to 90 days from the date of purchase.  
Returns are not accepted after 90 days from the day of purchase.
We will not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to Made in India - Gain India.  We will not accept COD shipments.
For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.
If you have any questions about our Refund and Return Policy, please contact us at customercare.mii.gi@gmail.com
Billing Terms and Conditions:
We accept Credit Cards (Master Card and Visa) for payment of orders.  We do not accept PayPal, Amazon Payment, Bitcoin, Wire Transfer, check, money order or COD payments.  Before shipment, credit cards must clear authorization and will be charged at the time of order.  
When required by law we collects Federal, State and/or Local sales tax to a Customer’s shipment. (These taxes are in addition to the purchase price of the Product(s) subject to an order

SHIPPING POLICY
We at MII - GI , understand the importance of delivering your products in the finest condition and on time. Therefore, we have partnered with some of the most reputed courier partners in this country to seamlessly deliver your products in the best possible duration.

DELIVERY
A) How does the delivery process work?

Once you have placed an order on our website, our system starts processing your order almost immediately.
Next, your item is passed through a quality check before handing over to the courier partner.
Your item is packed securely and handed over to our trusted delivery partners.
Then, your item is shipped to your location.
In case your address is falls a location that is not served by our delivery partners, Our team will contact you and find an alternative solution to make your order reach you.
B) What is the estimated delivery time?

We religiously aim to ship the products within 20 working days, however with the current COVID situation few order shipments might take longer than usual. since all the products are made-to-order, in few cases there might be some delays due to dependencies at various levels. Furthermore, We diligently ship orders throughout the week including weekends and public holidays.

Please note- During festivals, adverse weather conditions or political crisis, your shipment may get further delayed due to dependency on courier companies. We ensure you that we will try our best to have product delivered to you in the best time and we truly appreciate your patience.

C) Can I track my order?

Yes, you sure can! Once your order is shipped, you will receive an email from MII - GI with the tracking ID of the respective courier partner. You can simply click TRACK ORDER and enter your order number or full AWB to check where your order has reached or how long will it take to get delivered.